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FAQs

Know Before You Go

Find answers to some frequently asked questions that will help you make the most of your stay.

Check in is 4pm. Check out 12pm.

We think our check out time of 12pm is pretty generous! If you need extra time, please contact our front desk, and we may be able to accommodate your late check-out request for a fee based on availability.

We love that you want the fun to start as soon as possible! We will try our best to accommodate our requests for early check in but cannot guarantee check in before 4pm. If you arrive early and your room is ready, we’ll be happy to check you in! If it’s not, check out all the fun we have to offer while our housekeepers finish preparing your room. Our front desk is staffed 24/7 and will be happy to assist you with late check in – no advance notice required.

24-hour cancellation is required for a refund of your deposit. Special events and holidays may require deposit and extended cancellation; check terms and conditions upon booking and give our staff a call.

Have a favorite character? Please let us know when you make your reservation and we will do your very best to honor your request. Character room types cannot be guaranteed, but you can always customize your room with your favorite characters with our room upgrade packages.

We offer daily housekeeping service. If you do not wish to have your room made up, please hang your ‘do not disturb’ sign on the door. Please note that this signifies your request to not have room service, but management reserves the right to enter your room at any time.

We offer accessible rooms with roll-in showers; simply make your request during reservations or choose our accessible room type when booking online.

We do not allow pets in our hotel. (We get it: Jake’s a dog. He’s the exception!) Service animals are welcome.

The only thing smoking in our hotel is the Flame Kingdom Wings. Our hotel is a completely non-smoking campus. No smoking is permitted anywhere on the property.

Please see our Parking & Transportation page for guidance on your journey!

Internet access is life, so we’ve installed a hot spot in every room. You’re welcome!

Our guest laundry is located between buildings 1 and 2. It includes two coin-operated washers and dryers, a microwave station, vending and ice machines. You may also purchase laundry soap from the dispenser.

Firearms or weapons of any kind are not permitted in our hotel. Additional prohibited items includes anything which is inherently dangerous to persons or property, which could be used as a weapon or which could foreseeably cause harm, including without limitation, fireworks, explosives or detonation devices of any kind, ammunition, hazardous chemicals or other substances, including acids or other items which appear suspicious to Park personnel. To avoid confusion, guests are not permitted to dress as our characters. If you want to show some Cartoon Network love, visit our Cartoon Network retail store for an exclusive collection of themed merchandise and apparel!

At the Cartoon Kitchen, breakfast is served from 7-11am. Lunch is 11am-2pm, and dinner is 4-10pm. The Bearista Café is open from 6am to midnight daily!

We offer a 5% discount for AAA members. Please present your AAA card upon check-in.

Lancaster offers many great local attractions! Visit Dutch Wonderland Family Amusement Park, located just next door to the hotel, or find more great family fun in our overview of Lancaster or on Discover Lancaster’s website.

We think it’s awesome you want to be close to your friends and family! We do our best to accommodate connecting rooms, but cannot guarantee them. Please make your request when booking your reservation and we will do our best to honor it. You can always stay connected with our free WiFi!

Don’t even get us started about how much we love birthdays! Here are just a few things you can do to make this birthday extra special:

  • Upgrade your room with one of our special packages with your birthday girl or boy’s favorite character!
  • Rent a dream cube in the Cartoon Kitchen for a special themed dinner.
  • Order a cake and balloons or other treats! Contact our Sales office at: 717-925-7834.

Yes! Our menus include many allergy-friendly offerings including gluten-free, vegan, vegetarian, and dairy free items. Please note we cannot guarantee that our food items are free of allergens such as trace amounts of nuts, wheat, dairy, egg, soy, fish/shellfish, or sesame seeds. Please consult a manager on the day of your visit with any concerns.

We will have character breakfasts with the chance to meet Finn and Jake, or Gumball and Darwin. Please check our activities schedule for all character meet-and-greet events.

Dutch Wonderland is a short walk away! From the hotel, just follow the sidewalk west to Dutch Wonderland, just next door.

Visit our website at dutchwonderland.com/jobs for our available positions!

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