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Hotel Policies

Know Before You Go

What you need to know before your stay.

  • Check In & Check Out

    Only guests 21+ may make a reservation and check in.

    Check In - 4:00 PM – early check in may be able to be accommodated but are not guaranteed. Notes can be placed in the guest’s reservation, and we encourage the guest to call day of arrival for guidance.

    Check Out – 11:00 AM – late check out may be able to be accommodated but is not guaranteed. Notes can be placed in the guest’s reservation, but we encourage the guest to inquire the day of their departure for guidance. Guests are required to vacate the room by check out time. Any guests remaining in the room after check out will be subject to partial or full day charges, as determined by hotel management.

  • Cancellation Policy

    48-hour cancellation is required to avoid any booking charges. Cancellations within 48 hours of arrival (after 4:00 PM two days prior to arrival) will result in a cancellation fee equal to the first night’s room rate.

  • Smoking

    Cartoon Network Hotel is a 100% smoke free property. The hotel does not offer smoking rooms, nor do we allow smoking in any of our shared spaces (pool area, courtyard, exterior activities, corridors, or parking areas). There are three designated smoking areas on property that can be utilized throughout a guest stay. Those locations will be shared at check in and indicated on the map provided by the front desk staff.

  • Medical Marijuana

    Marijuana is strictly prohibited on premises, whether in the Hotel or in the parking lots, or anywhere else on, in, or around, Hotel grounds. If you have a medical marijuana card, this does NOT entitle you to have marijuana on Hotel grounds. Anyone in possession of marijuana, or using marijuana, will be evicted from the property.

  • Drugs

    Illicit drugs are strictly prohibited. Authorities may be called for anyone in possession of, using, selling, or distributing, any illicit substances.

  • Accessibility Rooms

    We offer accessible rooms with roll-in showers; simply make your request during reservations or choose our accessible room type when booking online.

  • Children

    Notice to Parents & Guardians – Children under the age of 13 may not be left unattended in any portion of the hotel. All amenities (Pool, Ominicade, Restaurant, Café, Toon Room, Splash Pad, and activities areas) require that children under the age of 13 be supervised by an adult at all times. We strongly recommend that these guidelines be applied to minors (under 18), and that those individuals be accompanied by an adult as well.

  • Exterior Grills & Indoor Appliances

    Guests are NOT permitted to utilized charcoal or gas grills on property. Guest are NOT permitted to bring additional appliances (Foreman Grill, Panini Press, Toaster or Toaster Oven, etc…) as these items violate local fire code and are not permitted within the hotel.

  • Cashless

    The Cartoon Network Hotel is a cashless property. Find out more information here regarding our cashless policy.

  • Room Themes

    Room themes vary and are not guaranteed. You will receive a guest room themed to one of six awesome Cartoon Network shows such as The Amazing World of Gumball, Adventure Time, Ben 10, The Powerpuff Girls, Steven Universe and We Bare Bears.

  • Pool Rules

    All guests are required to follow posted rules and regulations for the outdoor pool, slide, indoor pool, and hot tub. Guests must be a minimum of 57" or pass a swim test to use the outdoor pool slide. Please see a lifeguard if you have any questions.

  • Pets

    Pets are NOT permitted anywhere on property. This includes inside guest rooms, within the vehicle of a guest, or in any of the shared spaces on property. Service animals are permitted as required.

  • Service Animals

    Service animals are permitted on property in accordance with the Americans With Disabilities Act. Any service animal on property that is deemed to pose a threat to guests or staff will lead to the guest being evicted from the hotel.

  • Character Dress/Cosplay

    To avoid confusion, guests are not permitted to dress as our characters. Scheduled appearances by staff will be implemented throughout the day, but we ask that guests refrain from dressing as characters while on property. Character inspired outfits are permitted.

  • Water Attraction Attire

    Appropriate swimwear is required for water rides or water-play structures. Swimwear which is too provocative or revealing, including without limitation, transparent or mesh-style material, is prohibited. Guests will be asked to vacate the water amenity if management deem swimwear to be in violation of this policy.

  • Photography

    Guests are welcome to take pictures of themselves, their friends and family, their group, and the scenery in general, for their own personal use. In addition, no one is permitted to take photographs of others who object, or which violate another’s privacy, rights to publicity, or which are harassing, stalking, or threatening. Image taking or recording is strictly prohibited, under all circumstances, in bathrooms, changing rooms, and locker areas; violators may be held for law enforcement, and are subject to arrest and prosecution.

    The Hotel May Take and Use Images & Video of All Guests. The Hotel, at all times, reserves the right to videotape patrons, and take still images, and to utilize those images and videos for any reason, including marketing, advertising, promotion, on social media, live streaming on the Internet, for safety and security, for documentation as evidence in a legal or criminal matter or other investigation, for news reporting, and otherwise in an unrestricted manner for legitimate purposes. All property ownership of such materials, and copyright in and to all such materials, shall belong exclusively to Hotel in perpetuity, without any compensation or other consideration to any guest or other person in, on or around the Hotel property.

    Commercial photography of any kind is strictly prohibited (including without limitation, still or moving images, modeling shots, student films, comedy routines, documentaries, commercials, TV news, major motion picture films, Internet soap operas, reality TV, actor demo reels, submission videos for reality TV, footage as part of a school project, documentation of stunts and dangerous activities (whether for commercial use or not), promotional videos, music videos, cable programs, etc.), except where prior, written permission has been obtained from the Hotel’s owner in the form of a contract signed by an executive within Hotel’s corporate office.

    In any event where unauthorized video or images has been uploaded to any social media channel, Hotel shall have the unrestricted and exclusive right and authority to have such materials removed. Any materials which defame the Hotel may result in legal action for damages, and the Hotel shall have absolute right and authority to obtain both temporary and permanent injunctions from the further use or dissemination of such material, in all channels and all mediums of communications, throughout the world, whether now known or hereafter devised, and to obtain all materials and obtain an order for the destruction of all such materials.

  • Drones

    Prohibited & Illegal. Use of drones (in, over, or around the Hotel), whether for photographic purposes or otherwise, is strictly prohibited (unless the user has been granted written, contractual permission for that specific instance from an officer of the Hotel or its parent entity). Violations may subject the user to immediate eviction, confiscation of the drone, and referral of the matter to authorities. Drones are a serious safety hazard to Hotel operations (including electrical facilities), and to the Hotel’s guests and personnel. Use of drones in, over or around the Hotel, also constitutes an illegal trespass, an invasion of the Hotel’s privacy, and a tortious interference to our operations.

  • Weapons & Other Prohibited Items

    All of the following are strictly prohibited items which will (minimally) subject the guest to immediate eviction without refund, and which (where appropriate) may result in the Hotel contacting authorities for law enforcement action, and holding the guest at the Hotel to await the authorities. Hotel reserves the right at all times to conduct Bag Checks (and to utilize other security measures, such as metal detectors), and to refuse entry (without refund) to anyone refusing a thorough bag check or to comply with other security measures.

    • Weaponry of any kind is strictly prohibited at the Hotel, including without limitation in parked cars, concealed on one’s person, or carried in bags, including without limitation: Firearms, knives and other cutting instruments, letter openers, scissors, box cutters, bats, billy clubs, blackjacks, collapsible canes, arrow tips, projectiles, crossbows and sling-shots of any size, mace, pepper spray, tasers, brass-knuckles, chains, canes carried as a weapon or which conceal a weapon, martial arts weaponry, anything which is intended to be used to bind or subdue people such as slip-ties or handcuffs, and tools (screwdrivers, pliers, hammers, chisels, pruning shears, multi-tool knives, etc.). Additional prohibited items includes anything which is inherently dangerous to persons or property, which could be used as a weapon or which could foreseeably cause harm to persons or property, including without limitation, fireworks, explosives or detonation devices of any kind, ammunition, hazardous chemicals or other substances, including acids or other items which appear suspicious to Hotel personnel.
    • Tools (screwdrivers, pliers, hammers, chisels, pruning shears, multi-tool knives, etc.).
    • Spray paint, magic markers, glass objects or bottles, spiked clothing, jewelry (which is large, sharply edged, or spiked, such that it poses a safety concern).
    • Folding chairs, beach umbrellas, tents.
    • Radios/boom boxes, musical instruments.
    • Hoverboards, skateboards, unicycles, stilts, pogo sticks, spring-loaded footwear, Segways and other mobility devices, bicycles, roller skates and other toys or methods of convenience. (If you need a wheelchair or scooter, we are of course happy to accommodate you; please see our Guests with Disabilities section herein). Hotels can be crowded places, and the only way to keep our common areas safe is to ensure that people do not have devices which create a heightened risk.
  • Operational Policies

    • Prices and operating schedule are subject to change without notice.
    • All amenities are subject to temporary maintenance, safety or inclement weather shutdowns.
    • These Hotel Rules and Policies are not comprehensive, and are subject to change without notice. The Hotel may have numerous additional rules and procedures applicable to guests which, if not followed, may subject the guest to eviction without refund.
  • Rules of Guest Behavior

    All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner which is safe for themselves and for others. Violations may result in eviction from the Hotel without refund or other compensation. They may also result in the Hotel contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund:

    • Fighting - The Hotel does not tolerate aggressive or threatening behavior. This includes fights (physical or verbal), challenges to fight or any threat thereof (whether to an intended victim or comments in general expressing a desire or intent to hurt another person), or any form of physical assault upon or intimidation of another person. You may also be evicted for any pushing, roughness, “chest bumping,” aggressive moves (e.g., clenching fists, getting face-to-face with another, getting into a fighting stance, etc.), or other physically aggressive conduct.
    • Offensive Conduct - We operate a family-friendly Hotel, where people should be civil courteous of one another. Prohibited conduct includes profanity, cursing, making offensive comments or gestures, pushing, spitting, flashing of body parts, and other offensive conduct.
    • Sexual Activity or Misconduct - Sexual activity, and displays of sexuality, are inappropriate for a family-friendly Hotel. Guests may be asked to cease such activity and warned about the possibility of removal from an amenity, or they may be evicted without refund (in the Hotel’s discretion, depending on all factors). In the more offensive and graphic instances, the offending persons may be held for law enforcement. In any event of reported sexual misconduct, the Hotel may eject offending persons or hold them for law enforcement depending on all of the facts and circumstances of the alleged misconduct.
    • Unruly Behavior - “Horseplay” in any of our amenities or guest rooms can be dangerous to you and to those around you. Accordingly, all manner of “horseplay” is prohibited, including without limitation, jumping over any objects (benches, fences), diving or jumping into water structures, climbing on trees or structures (buildings, lamp posts, etc.), standing on tables or chairs, climbing up or jumping over barricades and fences, wrestling, playing tag or chasing each other, throwing items (shoes, food, rocks, sticks, rafts or inner tubes, etc.), jumping down stairs, twirling around banisters, gymnastics-like activities (kart wheels, flips, splits, handstands, etc.), or any sports-like activity (throwing a football or Frisbee across crowds, kicking a soccer ball around the Hotel, etc.). Please walk through the Hotel (no running), stay on the walkways. Refrain from entering any landscaped areas—landscaped and planted areas such as flower beds are not meant for guests to tread upon. Exercise caution when going up or down stairs. Guests will be required to adhere to property quiet hours (10:00 PM to 8:00 AM daily). Any violations of those quiet hours, including complaints from adjacent rooms in regard to excessive noise, or noise that can be heard from outside of the guest’s room, can result in eviction from the Hotel without refund.
    • Courtesy for the Disabled - Please respect people with disabilities, the elderly and the infirm, and any areas (seating, parking spaces, etc.) which may be reserved for them. Please be patient if you are waiting on line, while we seek to accommodate a guest with special needs. Courtesy and kindness are appreciated and make life nicer for everyone!
    • Property Damage and Theft - Any damage to or destruction of Hotel property (or the property of another), or theft of any property, will not be tolerated. Offenders will be may be held for appropriate law enforcement authorities and will be evicted from the Hotel. Guests will be charged a fee for any items taken from guest rooms. Amounts charged for stolen items will vary based on the cost to replace the stolen item.
    • Personal Belongings – The Hotel is not responsible for any lost or stolen items throughout the stay. This includes items stored in guest rooms, in vehicles, or items that may be lost or stolen in any public areas.
    • Entry into Employee-Only and other Non-Guest Areas - Many non-guest areas can pose deadly hazards—do NOT enter these areas. Guests are strictly prohibited from entering any area with obvious signage such as, “EMPLOYEE ONLY,” “NO ACCESS,” “KEEP OUT,” or “DO NOT ENTER.” Guests should refrain from entering any maintenance areas, work shops, offices, tool sheds, electrical rooms, ride motor rooms, etc., whether or not such areas are marked with signage. Offenders are subject to immediate eviction from the Hotel and where appropriate, such persons may be held for appropriate law enforcement authorities. Parents who allow their minors to engage in such activity will be evicted.

    Violations of the any Hotel policy may (in Hotel’s discretion) subject guests to eviction without refund, or (in the case of criminal acts), being held by Hotel staff or security until law enforcement arrives and assumes control of a matter.

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