Know Before You Go

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• Reservations will all be conducted online. Walk-up reservations will not be available.
• In order to reduce hand-to-hand exchanges, we encourage everyone to take advantage of our new mobile check-in and check-out system.
• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Those without a facial covering will be able to purchase them in the Hotel.
• Automatic sanitizer stations have been added throughout the property dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitizing throughout the property including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the Hotel will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at the Cartoon Network Hotel.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Policy updated August 3, 2021

• Our Housekeeping staff have taken extra measures to ensure your room has been thoroughly cleaned and disinfected prior to your arrival. To achieve minimal contact for both your health and safety, and for that of our crew, our Housekeeping staff will not be providing regular stay-over service for any in-house guests. Please communicate with the Front Desk should you require any additional bedding, towels, or room amenities.
• Capacity of amenities indoor facilities at the Cartoon Network Hotel will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• Reservations may be required at time of arrival for our Indoor Pool due to local indoor occupancy restrictions.
• In order to achieve six feet of social distance, markers will be placed on the ground in lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Enhanced sanitization throughout the property including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the property, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at the Hotel.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.
• Guests must remove their facial coverings to engage in water-related activities, to include water attractions or misting areas. Coverings may also be removed in order to eat.
• Some amenities may be closed during this initial opening phase, or closed for the entirety of the summer, if Hotel management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Policy updated August 3, 2021

• All non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected on a routine schedule.
• Indoor and outdoor tables and chairs will be thoroughly disinfected after each customer’s use.
• Different Entrance and Exits will be designated when possible to avoid or reduce face to face exposure.
• Employees must wash their hands with soap and water for 20 seconds and use a paper hand towel to dry your hands. They will ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of each shift and throughout the day.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
• In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Grab n’ Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
• Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
• Napkins will still be available from no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

Policy updated August 3, 2021

Policy updated August 3, 2021

In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.

Costume masks are not considered appropriate and are prohibited. Face shields are not permitted as a substitute for a facial covering. Face shields are permitted within the hotel when worn with an acceptable facial covering.

Guests are required to remove facial coverings while engaging with water attractions (swimming in the pools or playing in the Powerpuff Girls Splashville splash pad), in complying with water safety best practices. We recommend bringing a seal-able plastic bag to store your facial covering in if you plan to enjoy these attractions. Guests may also remove their masks while eating or drinking.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Policy updated August 3, 2021

In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.

Facial Coverings are not required:

• In compliance with state and federal water safety guidelines, facial coverings are not required when enjoying water-based attractions, including pools and slides
• While eating or drinking
• For lifeguards on station

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Policy updated August 3, 2021

In accordance with guidance from the Centers for Disease Control and Prevention (CDC), to maximize protection from the Delta variant and prevent possibly spreading it to others, wear a mask indoors in public if you are in an area of substantial or high transmission. Those not fully vaccinated should wear a mask at all times, except while eating, drinking or on a water ride.

*People are considered fully vaccinated 2 weeks after their 2nd dose in a 2-dose vaccine series or 2 weeks after a single-dose vaccine.

Policy updated August 3, 2021

Face shields are not permitted on any hotel amenities and are not a substitute for a facial covering. Face shields are permitted within the hotel when worn with a facial covering.