Know Before You Go

• If you have a fever or are displaying other symptoms of COVID-19, please stay home.
• Reservations will all be conducted online. Walk-up reservations will not be available.
• In order to reduce hand-to-hand exchanges, we encourage everyone to take advantage of our new mobile check-in and check-out system.
• All entrants (Guests, Team Members, Vendors and Contracted Partners) will have their temperature scanned by a contactless thermometer before entering the Hotel. Anyone with a temperature at or above 100.4 degrees Fahrenheit, or exhibiting symptoms of COVID-19, will be denied entry and fully refunded. The travel party of a person denied entry will also be unable to visit.
• Per CDC guidelines, all entrants will be required to wear facial coverings, except for children under three. - Face shields are not permitted on any hotel amenities and are not a substitute for a facial covering. Face shields are permitted within the hotel when worn with a facial covering.
• Team Members will also wear additional personal protective equipment, including gloves and face shields, to perform some work functions.
• Those without a facial covering will be able to purchase them in the Hotel.
• Automatic sanitizer stations have been added throughout the property dispensing alcohol-based sanitizer per Centers for Disease Control & Prevention guidelines.
• Enhanced sanitizing throughout the property including a thorough daily deep cleaning of all touch points with an EPA-approved sanitizer.
• In order to achieve six feet of social distance between travel parties, markers will be placed on the ground in all lines and waiting areas for the use of Guests and other entrants. Plexiglass barriers will be installed in locations where social distancing between Team Members and Guests or between fellow Team Members cannot be achieved.
• Signage throughout the Hotel will remind all (Guests, Team Members, Suppliers and Contracted Partners) of the importance of following all rules during their time at the Cartoon Network Hotel.

• Capacity of amenities indoor facilities at the Cartoon Network Hotel will be closely monitored to ensure minimum six feet of social distancing between travel parties can be achieved.
• Reservations may be required at time of arrival for our Indoor Pool due to local indoor occupancy restrictions.
• In order to achieve six feet of social distance, markers will be placed on the ground in lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Enhanced sanitization throughout the property including a thorough daily deep cleaning of all rides and touch points with an EPA-approved sanitizer.
• Automatic sanitizer stations have been added throughout the property, dispensing alcohol-based sanitizer per CDC guidelines.
• Hand sanitizer and facial coverings are available for purchase at the Hotel.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields.
• Per CDC guidelines, all Guests and Team Members will be required to wear facial coverings, except for children under three. - Face shields are not permitted on any hotel amenities and are not a substitute for a facial covering. Face shields are permitted within the hotel when worn with a facial covering.
• Guests must remove their facial coverings to engage in water-related activities, to include water attractions or misting areas. Coverings may also be removed in order to eat.
• Some amenities may be closed during this initial opening phase, or closed for the entirety of the summer, if Hotel management feels recommended social distancing and hygiene standards cannot be safely and effectively achieved.

• All non-porous surfaces, high touch points (door knobs, door handles, push plates, railings, light and air control switches) will be thoroughly disinfected on a routine schedule.
• Indoor and outdoor tables and chairs will be thoroughly disinfected after each customer’s use.
• Different Entrance and Exits will be designated when possible to avoid or reduce face to face exposure.
• Employees must wash their hands with soap and water for 20 seconds and use a paper hand towel to dry your hands. They will ensure the restocking of soap, paper towels and sanitizer. This practice will be done at the beginning of each shift and throughout the day.
• Sanitizers will be available in all food preparation areas and all guest service areas, (i.e. Order and Pick up points). In addition, employees will frequently sanitize all contact points.
• In order to achieve six feet of social distance, markers will be placed on the ground in queue lines and waiting areas for Guest use. Plexiglass barriers will be installed in locations where social distancing cannot be achieved.
• Tables and other Guest seating will be adjusted to ensure six feet of distance between all travel parties.
• Team Members will be required to wear facial coverings and additional personal protective equipment, including gloves and face shields. Hair restraints are required by the Hotel in all kitchen areas.
• Per CDC guidelines, all Guests and Team Members will be required to wear facial coverings, except for children under three. - Face shields are not permitted on any hotel amenities and are not a substitute for a facial covering. Face shields are permitted within the hotel when worn with a facial covering.
• Grab n’ Go is permissible only if the items are individually packed with appropriate label and bottled drinks. 
• Self-serve food, condiments and topping stations have been discontinued. Pre-portioned condiments and toppings (filled from bulk dispensers behind the counter) will be handed to the guest with the food order upon request.
• Self-serve soda fountain refill stations will not be used. Team Members will fill and serve all drinks for Guests.
• Individually wrapped cutlery forks and spoons will be handed by a cashier as necessary.
• Napkins will still be available from no-touch dispensers.
• We strongly recommend Guests utilize contact-less payment for all food and retail items.

Yes, we require that all guests wear face masks in common areas of the property. Face masks are not required while eating, and per water safety best practices are not required while swimming or playing in the Powerpuff Girls splash pad.

Face shields are not permitted on any hotel amenities and are not a substitute for a facial covering. Face shields are permitted within the hotel when worn with a facial covering.